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Shipping Policy

Gray acoustics wants your new guitar to arrive as perfect as it left the workshop.  All guitars will be shipped with a professional shipping company, generally UPS or Fedex for international orders.  Orders will be shipped in a transport box, to add extra security from handling and weather.  Please check your instrument upon receipt for any damages.  If there is damage caused during shipping, this can be recovered from the courier company. Please note that the buyer is responsible for shipping and insurance costs.  

This will be discussed prior to any purchase.  

Return Policy

Gray Acoustic Guitars are covered by a limited warranty to the original purchaser of the guitar that is non-transferable.  This warranty covers defective workmanship and defective materials.  Gray Acoustics does not cover damage due to normal wear and tear, alterations, missuse, or damage incurred by extreme changes in temperature and humidity.  If you are not satisfied with my finished product, you have two days following receipt of the guitar to contact Gray Acoustics to schedule a return (buyer is responsible for return shipping and insurance costs).  You will be refunded the selling price of the guitar minus the non-refundable deposit (for custom orders only) if ordering direct from Gray Acoustics.

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